14-day money-back guarantee.

The short version

• Your first payment carries a 14-day money-back guarantee — a full refund of that payment if you ask within 14 days.
• To ask, email support@trackost.com from the address on the account.
• A refund goes through whoever took the payment: Paddle, as merchant of record, back to the original payment method, or Shopify, for a plan billed through Shopify.
• Renewals are not covered — cancel anytime instead, and cancelling stops future charges.

The guarantee

• What it covers. Your first payment for a Trackost subscription, in full.
• How long it runs. 14 days from the day of that first payment.
• Once per account. The guarantee covers the first payment — a re-subscribe after cancelling does not start it over.

What is not covered

• Renewals. Payments after the first one are not refundable under this policy. The way to stop them is to cancel — you can do that from the billing page whenever you like, no lock-in, and cancelling stops future charges.
• The trial. The free trial takes no card at all, so there is nothing to refund for it.

How to ask

Email support@trackost.com from the address on the account and say which charge you mean. That is the whole process — no forms, no retention call.

Who executes it

A refund goes through the company that took the payment. If Paddle billed your plan, Paddle executes the refund as merchant of record, back to the original payment method. Trackost never holds your card details; we keep Paddle’s customer and subscription reference ids and a record of each payment, which is how we find the charge to refund. If Shopify billed your plan, the charge is on your store’s Shopify bill, and any refund of it goes through Shopify’s billing.

After a refund

• The subscription ends. A refunded subscription is cancelled — there is nothing further to pay.
• Your data stays yours. Your workspace data remains exportable to CSV from inside the app, and you can ask us to delete it — the privacy policy says exactly how.

Changes to this policy

We may update this policy as the product and the law change. The date at the top moves when the wording does, so that date is always the version you are reading.